May 05, 2020

May 05, 2020h in Cognition & Communications, Collaboration Strategies, Community Building, Global Learning, Inspiration, Leading Change, Mental Models, Personal Transformation, Social Change, Sustainability, Transformational Leadership by

In politics a “pivot” is a turn in another direction. Lots of different turning is called “spinning.” When we stop spinning and begin to collectively listen and find common ground, it can birth a new story. And new stories can guide new decisions. And belief and energy in a new story is stirred by paying attention to what is actually happening, not from fitting what we see to our favorite filters, but from together saying “this is what is actually happening.” And then how long does it take for a new story to become a societally embraced turning? While my own mind hungers for some grounding and confidence, I know that now is the time for real questions. That is what this blog post will explore.

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New Stories Coming Up

The idea that real change might be possible is already pushing up like the flowers that are coming this spring. That raises the question: what is real change? I and every organization consultant I know is pivoting from face-to-face meetings to virtual work, and redesigning workshops to run on-line…in a matter of weeks. It’s remarkable how fast this has happened. But is that real change? We’ve been working virtually for a while. What I’m watching for are the tendrils and roots of a truly new story, one that has a hope of sustaining itself into my grandchildren’s adult years, that has the chance of restoring trust and co-creativity.  And I’m observing that the hopeful new is confusingly pushing up through a bramble of the old reasserting itself, and fast replicating species and memes filling the space for new growth. And I also learned that this kind of fast-growing material, like fireweed, helps a burn heal in an eco-system challenged by fire. Can the tender new survive in the rapid attempts to reopen the economy and restore some “normalcy?”

Some Inner Questions

I experience the tension of competing inner stories in my own responses to the Covid pandemic. One day I stopped trusting touching— out of the blue. It started in the first days when reporting on the outbreaks of illness in China and Italy dared to write the words “worldwide pandemic.” That day I used a paper hand towel to pump gas!  Then “shelter-at-home” arrived.  I stayed home.  I felt vulnerable. But I also began wondering. Am I experiencing the beginning of another kind of virus, a viral social meme—that “distancing” is essential for health? Before Covid-19 I would have said that touching is essential to good health.  And I find reassurance in this idea as I experience new levels of connectivity and reaching out that doesn’t require physical touching. But is this enough? Is this enough for people who need healing touch? Is digital touching enough for the elderly who are dying alone?

On another channel I wonder if a new story is forming that rationalizes getting stuff in a day from a company that is notorious about how it treats the human’s socketed into its matrix of efficiency and puts most of its stuff in plastic? Is this going to be the new story of shopping? Or is the new story about how the environment is actually healing a bit in this pause, and people are renewing their love of simple walks, and friendly hellos across the street to neighbors? Will we release a bit from defining ourselves by material gain?

How Can Society Pivot?

These kinds of questions leave me wondering a lot about what allows me, the groups I belong to, or the larger social body to truly pivot. How can this happen when disruption advantages the fast growing and recklessly propagating? What starts a hopeful new story? What holds it long enough to become a true turning point? When did the horrors of the plague transform into excitement about the wonders of science and medicine? How long did it take to accept that seeing the Earth revolving around the sun is more useful than calculating the sun going around the Earth? When in the depression did people turn to believing that people deserved a social safety net? Perhaps societies don’t pivot quickly but turn slowly.

I don’t have to know details to know that right now we don’t have a story that represents a real paradigm shift. And I don’t need to know the future to know that our answers to what it is may well have a direct impact at an extinction-level scale. So, I’m turning my attention to identifying where the meaningful conversations are occurring about this, and who is controlling the discourse. There will be a new story. I want to be part of helping mid-wife it.

Breaking Habits

Some of the work will be releasing from old, limiting stories. For instance, the current news from doctors about the COVID virus and how to treat it is uncovering huge limitations in our public stories about health. “Put people on ventilators if they can’t breathe,” was an early story of how to response. It sounded hopeful. But this response rested on several old ideas—seeing sickness response as a fight and needing weapons in the battle—focusing on reacting to the presenting illness rather than prevention and testing. And the stories became political. “The government isn’t organized to get us what we need.” And “The states aren’t doing enough.”  But much of the discourse stayed within the dominant story of western medicine.

Looking more closely at what is really happening it appears that deaths on ventilators are reaching 68% or more. It’s quite possible these intrusive measures, compounded by isolation from family, and the confusion of being drugged collapse people’s immune systems even more than the virus does. Some colleagues communicated recently about that their Chinese doctor friends report that, on a widespread basis, the Chinese blended traditional practices like acupuncture and Chinese herbal remedies with other responses for Covid patients. This hasn’t been news but could be the tender shoot of a more open orientation to health and support for immune systems. As hospitals fire and furlough workers because their business model is dependent on “actions” rather than results and prevention, will the core story of what’s needed for health change?

I’m wondering now, beyond any specific thoughts about health care, whether any new, long-term habits will set in without a widely held story. I pretty sure they won’t, and that it won’t be easy. Old stories start collecting resources to rebuilt themselves right away. After all, it’s a lot of work to generate a truly hopeful, enduring new story. Let’s just jump back on this old successful habit!

Where Do We Truly Need Turns?

I’m reflecting on all this as a facilitator and consultant who plays a role in helping people generate new stories and deal with real change. What is my role as we emerge from the supposed “worst?”  What conversations do I need to be facilitating? Can I step up to inviting people to consider that in many ways, the global pandemic is a small catastrophe compared to global warming. (There will be no vaccination that will protect us from melting ice caps. If you live in the coastal lowlands subject to king tides sheltering in place would be nonsense). Can I step into figuring out how we can move forward paying attention to equally impactful but slower moving phenomenon, like the economic undermining of the middle class, the systemic health and economic impacts of racism, or the steady erosion of educational access and quality for young peopl

Don’t Attach to Prior Thinking

One morning I was listening to Carol Sanford and a series of daily half hour talks on “Transforming Uncertainty into Action.” She’s deeply immersed in thinking about living systems and regenerative organizations and was quite clear about how our habit of hearing and seeing new ideas through old lenses gets in our way. How do we not do that, I thought.? But then she said, “I like to use frameworks, but not ones that have answers, but ones that guide my attention.” Aha! This is the value of providing change models and theories that function like mental keyboards. This is my work. I felt hope springing up. These might support different kinds of systemically sensitive conversation.

So, what are the new structures that might work on a wider social level and provide scaffolding and language for a new story?

Carol went on. “Think fundamentally about what makes a system whole and complete—what is necessary for thriving?” Her example was democracy. This is a system that needs an educated electorate as a fundamental element to work. (No surprise that Benjamin Franklin focused on newspapers in the early days of the colonies.) Is democracy “whole and complete” when our leaders not only promulgate false information, but question science, learning, and focus on keeping people watching TV and twitter? Can democracy pivot from a deep attachment to materialism as a superordinate value? Are their frames for thinking that champion optimization of resources over maximization?

 A Bigger Pivot is Needed

As I and others are turning to digital meetings under the threat of coronavirus, new “rules” for creating connections and gatherings are emerging, and with equal vigor people are shoehorning the old patterns into the new medium. With everyone on-line, for a while at least, we might expect some remarkable invention. I’m hopeful about this. But I suspect it is WAY too early to know if this is truly a pivot, or just the platform for the conversations that will matter.

I find myself thinking that a much bigger pivot is needed. Our scientists have almost unanimously agreed that the laws of cause and effect are at work in regard to global warming and the irresponsible application of fossil fuels to every imaginal task. It’s a development that has literally fueled the rise of enormous big ag and steadily undermined localized farming. It has literally fueled big pharma, big plastic, big box stores, big shopping centers reached by car and a global economy fueled by ubiquitous air travel. These things have all created a kind of coherence and logic that most of us were going along with. Is this what we are trying to “turn on again?” But questioning all this means questioning some of our most beloved beliefs. What about Black Friday? What about Christmas? What about traveling wherever we want?

I agreed with Carol that for any of these forces to generate a turn, large numbers of people have to become educated about living systems. Will people be able to learn that diversity is one of the strongest counterforces to viral phenomena in nature. Will people come to appreciate that historically in society, local cultures, local agriculture, diverse and indigenous local practices all have long histories of persisting and sustaining themselves. But are any of these responses being considered? If the body is an integrated system, and the lungs and breath are central, what truly supports the lungs and breath? It goes well beyond oxygen. What about our relationships? What about the condition of our spirits? Are our leaders, or we consultants, sustaining a systemic point of view?

JesusinOliveWoodThe Story of the Resurrection

I began writing this blog on the day before Easter. We were all at home, socially distanced. I was on my virtual piano lesson in the morning with Randy Craig when Gisela came up and said. “I’m yearning for a new story, a hopeful story!” she said. “It’s Easter.” A bell rang for me.

What if this generation’s resurrection experience was the rise of truly hopeful new story? I thought about the seeds of it that my GLEN colleagues are generating. Embrace the possibility of collective wisdom, Alan Briskin writes. Collaboration and optimization echo the reciprocal patterns of nature and the way our nervous system functions, Mary Gelinas observes. What if the resurrection was an arising again of the story that Christ died for, the story of the power of compassion and forgiveness, as Gisela and I began hoping after visiting Jerusalem in January? And what if our new story included the transformative power of paying attention to what is actually going on, as Carol suggests—without preconception—and together asking, what needs to truly “turn” and be released to have our system be whole and complete?

 

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Sep 13, 2019

Sep 13, 2019h in Cognition & Communications, Community Building, Family, Inspiration, Leading Change, Mental Models, Social Change, Sustainability, Transformational Leadership, Web/Tech by

We humans are cooking ourselves. It was 108 degrees Fahrenheit in Paris and Germany in early August—the first temperatures over 100 degrees F. in the UK, ever—July was the hottest month globally in recorded history. If the equatorial countries become unlivable people will head north. They already are. If the ice melts whole economies in the north will rupture. A new cold war is already shaping up over the Arctic. Our government is in denial. It’s a mess. Can we survive?

PERSONAL CONTEXT

I’ve been absorbing news and reacting to all the climate developments for a while now, working to stay awake and not numbing out. This blog is a reflection of that journey starting with the dark thoughts and then what I’m doing about it. It’s a longer piece, writing to evoke the actual feelings I’m having.

THE MATRIX

I, like a large number of other people, have been hooked up to a matrix of disinformation and catastrophe news that feels like the intellectual parallel to junk food. I’m matriximageinferring, from my own reaction, that this is become a kind of mass social paralysis. It actually is a Matrix, like in the classic and scarily prophetic trilogy by the Wachowski brothers. In that movie a machine society figured out that humans were the greatest source of energy available and created a hypnotically seductive virtual world to conceal that fact that embryos and fully grown humans were hooked up like batteries in vast arrays of incubator-like cells.

Today we aren’t living in incubators with physical hookups to the back our necks, but we we are plugged into a matrix of screen imagery whose sole purpose is to keep us looking so that companies can mine our data—feeding us climate catastrophies and mass shootings is its sauce. As anyone who reads now knows, the news, ads, and suggestion feeds are carefully managed by algorithms and AI scrapings of all your data to know what keeps you looking. It turns out that extreme, disrupting news works predictablty well. So does disgusting, unbelievable conjurings of possibility in the form of conspiracy theories, racist attacks, and reports that will shatter any sense you have of being safe and having a good day. (If you don’t get this watch The Great Hack, a documentary about Cambridge Analytica).

THE MIASMA

In his recent book, FALL: Or Dodge in Hell, Neil Stevenson calls this mashup of disinformation and social media the “miasma,” which means stink. It’s a near future where anything that has any kind of attention gets amplified, distorted, and misreported in a tornado of excitement and media frenzy. The weathy employ AI filters and read assistants to stand in between. We’re almost there.

My perception that this really does stink became belief when I read that Jeff Zucker, the head of CNN at the time Trump was elected, was the person who made his name at NBC with the gross out show, Fear Factor, and went on to hire Trump in the Apprentice. CNN’s coverage of Trump during the campaign was 1/3 more than any other network. Is it a surprise that CNN’s business model turned a corner and they have been making money hand over fist since—by attacking, making fun of, and pretending to be doing reporting? I like Colbert, but he’s part of it. MSNBC is part of it. FOX news is way into being a part of it. It’s rope-a-dope by people who intimately understand professional wrestling, AND by the tech companies who are creating the infrastructures that allow social media to support our Presidency and what is turning out to be a global reality TV show.

All this is probably not news. But for me, knowing this is troubling because I can’t pretend that I can go on not doing anything about it. I’ve spent my adult life helping the tech companies get better at what they do. I’ve relied on and use their tools. I rely on and use their networks. I am IN the Matrix. And if you don’t run into trouble, it’s a wonderful illusion. The daily “upset” works like caffeine. Jack in. Jack up. Then, as many do, jack knife. Right into the health system that also prospers from all the side effects. I don’t want that. So I’m turning in other direction.

STAYING CONNECTED TO MY OWN HISTORY

Many times this means doing down in the San Francisco, the city I lived in since 1969 before moving to Petaluma. I live there now because I fell in love with and married Gisela, after my Susan died of cancer in 2013. Seredepitously I was born in Petaluma, but was only there for four years before moving to the East side of the Sierras in Bishop.

01FrontSusan and I were married for 46 years. We had two kids together and raised another and reconnected with yet another, for a total of seven grandchildren I care about. We lived most of those years in San Francisco in flats, the kind of dwellings that crust the city hills, allowing two or three families or groups to occupy the whole “flat” level they are on. They are different than apartments where other units can be on the same floor. It had a real community feeling most of the time. It still does, and gets stronger when I visit.

Our flat in the Richmond District is a half block from Golden Gate park and next to the Argonne Community Garden, where I was President for 7-8 years after Susan got me involved back in 1978. Our back yard, sand like all the other homes built out on the west side of San Francisco, which used to be considered beach front, supports a half dozen well composted flower beds, hand bricked by myself over the years. We used to have a lawn in a circle in the middle of a Medicine Wheel, in honor of the people who lived in this country before the Europeans. Miwoks and the Ohlone didn’t have wheels like this exactly, but the plains people did, and so did the Aztecs before the Spaniards. Teachings have flowed down and I happen to find their respect for the natural world and the many facets of human life inspiring. Mowing the lawn in the middle of the wheel also kept me connected with the hours I spent mowing the lawns around the church in Bishop, CA, where my father was a minister. The mowing was always conjunct with important church socials, Sunday services, and other ceremonies. I guess the young part of me trying to make sense of things got that doing a good job on the grass was a sacred act.drum-and-medicine-wheel

But then the long drought in California in the early 2000s convinced me it was more sacred to stop watering grass, and the circle devolved back to sand. But I put in a little fire circle in the middle and a mandala of bricks. It was still a sacred circle.

Farther back in the yard is another circle between a plum tree we planted and a moon shaped raised bed made of Sierra rock we hauled back on several trips. It is host to the rhodidendron and a Mexican orange bush, and a ring of flowers when Susan was alive and planting. This brick circle was made of old bricks from earlier tenants at this place, who were reputedly architects. When we managed to buy the place in 2001 it became a place to have lunch under the plum, and the then flourishing cianothis tree, a native lilac that blooms blue several times a year and is considered a weed tree in some parts of northern California. But it was at the tip of moon garden, the East direction on the wheel, and was the center of the garden. It represented indigenous California to me.

GARDENING AS A HEALING RESPONSE

Susan’s four-year cancer journey and passing away were devastating, and transformative. Now that Susan is not here in the flesh, she is alive for me in this garden and the flats, which I keep ahold of and now rent. And my connection with subtle realms is much more alive. My old studio is now a small city apartment for writing, creating, and remembering. The garden’s drip system still works, fortunately. But ivy and switch grass take over steadily. A huge limb of the plumb came down last year. The cianothis has also fallen prey to strong winds. Only one, slightly rotting core remains. It’s decline and decay mirrors my larger sense of what is happening. But I can do something directly about the garden.

I began clearing and weeding a couple of weeks ago, and this recent visit wanted to finish up. I packed all the trimmings I’d left in the circle to dry last time into a green bin. I trimmed and weeded a bit from the front beds. And I was determined to take the brick circles back to their bricky selves. They now were covered with little six inch high weeds coming out of the spaces between, like course dog hairs all over the circle. The only way to weed was to get on my knees with my knee protectors, and pick medicine-wheelthem out one by one. I knew from my years of gardening I was in a for an hour or so of this, so I relaxed and began letting them talk to me. I sometimes get real messages this way

That is where it began to hit me, that the way out of the miasma and matrix of our times is to simply stop, and beginning paying attention step-by-step to moving in a direction that has a future. As I slowed, I opened up.

TALKING TO THE WEEDS

I wondered if the weeds felt me pulling them up. I wondered if some people in authority think of certain kinds of people as weeds that need pulling up. What right did I have to even think of people as being like weeds? But weeds are alive, and they propagate. The only reason they are called weeds is because I’ve decided that this or that kind of plant isn’t wanted. Isn’t wanted is the definition of a weed.

Hmmm. But my weeding is actually an act of worship in a way. I’m creating sacred space. I’m embodying my love of Susan and our family. I’m creating this as an open space, free of the distraction of weeds.

And it is in open space, with lots of spaciousness and being fully present that new life comes in. I reflected on how cracked open I’ve been by Susan’s dying, and how into the cracks came new love and new intention, and new courage, and a lot less concern for many of the previous things that annoyed me. I reflected on how having a cleaned-up wheel in the back yard brings more potency and energy to my drumming the circle and praying to my ancestors and teachers. It gives me more courage for my community work.

Maybe the weeds I need to pay attention to are the weedy thoughts and feelings that are growing in response to the miasma! Oh my. Now I didn’t want to have that thought. How can I weed myself?

STEP-BY-STEP

Step-by-step I thought again, just like pulling these little suckers. What would those steps be I wondered? And then the steps I want to take came through.

  1. Stay “woke:” This is a Black term for staying conscious and caring about social issues, like the repression of people of color. I like it as a term for getting “woke” all around— to technology. media and it’s pricetag, and to global warming.
  2. Unplug: Literally unplug the Matrix. We did that a bit a couple of months ago and put our TV in the garage. We haven’t cancelled cable but are close. Watching movies isn’t the same as watching the “news.” It has already changed our energy. We read more. We talk more. We sit more. I garden more.
  3. Focus on what has heart and meaning: This means doing what feels right and what I actually have a relationship with, like weeding the backyard of the flats, like getting involved with Friends of the Petaluma River and California Poets in the Schools, like talking on GLEN Exchanges to our global colleagues.
  4. Build sustainable infrastructure: Something tells me that real relationships matter more than digital ones. Cells and Zoom and other devices can support these real relationships. Knowing neighbors is good. Knowing evacuation routes from wildfires is important. Knowing about water and food. Maybe having a garden that actually produces would be good. And practicing mindfulness to retrain my nervous system to stay responsive and not reactive.
  5. Listen for what is moving in a hopeful way: I believe that more people must be waking up to the Matrix and unplugging from it. Already there are people co-creating what will be the future. Their signals sometimes seem faint. Listen. The music is playing. Hum along. Look for the dialogue circles.
  6. Prepare for adaptability: a neighbor shared a new term recently—“prehabilitation.” It refers to getting ready for surgery before the surgery. In scenario planning we call it developing “preceptivity,” which is receptivity in advance of needing it. I’m writing this blog at a renewing Harbin Hot Spring, a beautiful retreat center near Calistoga, CA, wiped out by a wildfire in 2015. The community that built and supports this place was ready. They left. No-one died. No-one was trapped. And they are re-creating. It’s a new Harbin, but has a lot of the old feeling of being a real sanctuary.
  7. Share my truth: Instead of retelling stories from the Matrix, I am more resolved that ever about sharing my own experience and learning. The way I want to survive is by living fully, and to live in the actual here and now, and not some mirage. This is what I believe will inspire my grandchildren to do the same. It is what they will need to survive.

So I think about the heat and technology. Living out these steps is what I’m doing. Check into how reading this piece resonated with you inside. Did you sense the shift from the first part to the second? Could you feel real life coming back in. I did just writing this.

 

Jun 18, 2019

Jun 18, 2019h in Cognition & Communications, Community Building, Contribution to the Field, Global Learning, Inspiration, Leading Change, Mental Models, Organization Development, Personal Development, Process Theory, Social Change, Systems Theory, Visualizing by

A recent communication from the Organizational Development Network that outlined a definition of the field and its core values led me to think about the evolution of my own thinking about the field. I’m writing here to futureofodshare this reflection, and to share my hope for the future of the field. I’m not writing a history of OD, but of the quilt of understanding that provides me with direction as a process consultant, and might be useful to other practitioners who work in or with organizations.

Context

My “training,” or should I say first experiences with OD, were at OD Network conferences in the 1970s.  I didn’t know what the field was back then but found out about it when trying to hire Sandra Florstedt for our Coro Leadership program in San Francisco. She worked at Kaiser as an OD Practitioner and explained to me OD was an application of behavioral science theory for organizations, working to see the whole organization as a living organism and creating conditions that would allow people to find solutions to their own problems from within. I remember her telling a story about early practitioners drawing on the work of biologist Ludwig von Bertalanffy, crediting him with founding general systems theory. He was trying to understand open systems in nature. She also shared about Kurt Lewin, a German who helped found social psychology, arguing that a values orientation and democratic processes were critical to achieving planned change. I had been working to get Coro Fellows to understand the city as a whole system and Lewin’s advocacy of action learning and group dialogue was inspiring. Sandra subsequently introduced me to the OD Network conference at Snowmass in 1976 where I presented about Arthur M. Young’s Theory of Process and Group Graphics and became a practicing member of the network.

Evolving a Personal Perspective on OD

The seed idea of seeing organizations as living systems, and seeing change as a social process quickly put down roots in my work as I began to develop a practice. Initial work as a graphic facilitator evolved to supporting teams and developing the Drexler/Sibbet Team Performance Model,  then learning and facilitating strategic planning with Rob Eskridge and Ed Claassen, and now doing change consulting and multi-stakeholder processes on large systems. My current work with Gisela Wendling and The Grove’s new Global Learning & Exchange Network (GLEN) is living at the edge of inquiry into collaborative methodology. It is all driving back to the seed thought that open, living systems need different kinds of support than machines. In the process  my quilt of understanding pulled in ideas from complexity theory, cognitive psychology, social constructionism, Tibetan Buddhism, and Earth Wisdom practices. And always, tracking the tension and sometimes polarization between a materialistic and a holistic way of thinking about organizations and change.

Still Thinking About Whole Systems

My graphic work is inherently about making systemic sense out of people’s thinking, so the seed impulse for OD is still strong, but I’ve reached out to other thinkers beyond the field of OD.

I’ve been personally deeply inspired by the holistic work of Arthur M. Young’s Theory of Process. He didn’t deal with organizations, but as a cosmologist set out to reconcile the knowing from metaphysics with the best findings of physics and mathematics. He was a systemic thinker through and through, but insisted that purpose and process are more fundamental than objective structure, though purpose and process need these structures to express themselves.

I also discovered that researchers in complexity sciences support his orientation, finding that living systems organize around flows of energy from which structures emerge and embrace open, not closed, rule sets for interaction. Flows include money, information, constituencies, climate, and people themselves.

This process orientation has led to my paying attention to Frederick Laloix’s Reinventing Organizations , inspired by Spiral Dynamics, an orientation that is developmental at its core. It’s popular in Europe and leading people to experiment with much less hierarchical organizations out of trust that if people are taken seriously, they can manage and solve problems in a more “emergent” way. (There are missing elements I will explore in later writing). I also think that Theory “U” in its inclusive embrace of spirit, soul, mind and body is a clearly process oriented methodology that is very compelling.

Past Reflections, CURRENT EDGES

As the crises rising from climate change and accompanying mass migrations accelerate, I can’t help but believe that a huge amount of adaptation and change will be required in the future. People could (and are) reverting to img_5446fear-driven authoritarianism, simplistic, bunkered responses but might also be (and are) called to step up to higher level of collaboration. It’s not a given. What will support    this second option?

Will the lessons from neuroscience and social psychology about brain biases and hi-jack reactions help practitioners create safe spaces for collaborative co-creation of new alternatives and avoid numbing and dissociation?

Will reclaiming the role of ritual and ceremony and traditional practices bring nourishment and feeling into systems wrung out with efficiency? (My current life partner, Gisela’s, work on liminality and change is now recasting many of my assumptions about traditional OD approaches as I see how shut down people become without attention to the inner process of change or the creativity that lies in the in-between spaces where cultures meet.)

Will learning from Earth-wisdom practices and indigenous methods help restore our connection to nature and each other?

Under it all I wonder if somehow we can transform the deeply entrenched materialistic paradigm into something that respects relationship and spirit as much as objective truths? Can we reclaim an anchoring in core values that are deeply moral?

The original thinking of the founders of OD reflect many of these perspectives, reacting as they were to the trauma of world wars. But methods birthed in humanism have become canonized and abstracted to a degree that some of the original curiosity and experimentation gets lost. There are  exceptions. Lisa Kimball, a pioneer in computer conferencing and former OD thought leader, advocated an approach called Liberating Structures that deliberately mixes and matches different modalities to stimulate new awareness and jump out of siloed thinking. Bob Marshak and Gervase Bushe surveyed many new OD approaches is their book, Dialogic OD:The Theory and Practice of Transformational Change.  They see World Café, Open Space, Future Search Conferences, The Art of Convening, and other high engagement methods focusing more on new narratives and emergent, generative imagery than on diagnostic processes.

Are Organizations Even the Right Focus?

But deep down I’m personally awakening to the possibility that organizations may not be the most relevant focus for those of us who work for and within organizations. Today people and organizations are so interconnected and interdependent— embedded in overlapping networks and consortia, fields of practice, value webs, and a booming world of free agents—amid constant change—that “context” may be a more important frame for attention. And by context, I mean much more than paying attention to customers and constituents. It includes the environment, cultures and their values, other sectors and organizations, and larger social networks and relationships.

Some of my current GLEN colleagues’ are working explicitly with energetic fields and collective intelligence, using the learning from neuroscience to create “safe” environments for engagement and using design thinking for social change. Philanthropic organizations are funding for collective impact, asking for NGOs to cooperate and collaborate in facing important issues. Multisector collaborations and networks are arising to face systemic issues. The adaptation requirements of global warming will force us all into levels of reinvention we’ve never even imagined, well beyond nicely bounded organizations.

I also wonder how my and others’ years of focusing on “the organization” has contributed to our field supporting many organizations just becoming better at maximizing the extraction of value from people and the land and avoiding responsibility for impacts, and completely ignoring context.

What if OD Were…nasanorthamerica

So, wrapped in this quilt of reflection, I wrote out my own definition for a field of OD that I could live into.

“The field of Organization Development is inspired by the question of how to support human systems that are alive, evolving, and more like true ecosystems than mechanisms, although they depend on these for expression.

We help leaders, teams, organizations, communities, and larger networks learn to connect with purpose, motivate themselves to act, find appropriate processes to guide collaboration and co-creation, and create results that both improve the effectiveness of their organizations and contribute to the quality of their communities and the Earth as a whole..

We are not afraid of the complexity and inquiry required to respond to these questions. We learn by doing and do to learn. We continue to seek out and test theory that helps our clients make connections in the midst of turbulence and fragmentation. We are capable of being, at heart, a community of practitioners, schools, and networks believing that humans have only just begun to tap the full potential of people working together for the common good.”

I want to be part of a future in a field that differentiates itself not by the value of its answers for organizations alone, but by the depth and sensitivity of its questions in service of the whole.

Feb 06, 2019

Feb 06, 2019h in Cognition & Communications, Contribution to the Field, Graphic Facilitation, Inspiration, Mental Models, Visual Leadership books, Visualizing by

Gisela Wendling, my co-author, and I recently had an interesting time experiencing the power of “frames” at the Fielding Graduate School Winter Session in Santa Barbara. (She is an alumni of their Ph.D. program). My attention to this subject was fueled by three experiences; 1) Our holding a small seminar on our new book, Visual Consulting (cover shown on the left here); 2) Gisela’s being asked to share this book as a Fielding alum and experiencing various reactions to the cover. as in “looks like a comic book.”3) My attending a session specifically about “frames” led by one of the founders of Fielding, Keith Melville, and Gisela’s thesis advisor Fred Steier.

twocoversv2

Coming home I wondered what would have happened if the cover had looked like the one above on the right, providing a completely different “frame” for the contents inside our book, using only a color gradient to suggest change. It points at different aspects than the cover on the left, perhaps signaling some subtlety in thinking and awareness, something we are hoping to advance with the book in addition to practical tools. I’ll return to this thought.

We arrived in Santa Barbara for the Winter Session very excited by Katrina Rogers, Fielding’s president’s reaction to having read Visual Consulting in advance. She wrote:

Thank you so much for the book, “Visual Consulting.”  I read it over the weekend and it’s a tour de force for this field!  What a pleasure to read—good use of metaphor with “stringing the beads” and it was great to see some examples of projects that I am a little familiar with—such as the UC Merced work. Good of you to include Arthur Young’s work as an appendix.  Although this is a book for visual facilitators, I think a good audience would be any consultants. 

Gisela and I wrote this book to communicate directly to two audiences and Katrina clearly saw that. One was visual facilitators and practitioners who are moving toward being more sophisticated about how change really works and wanting to work on longer projects as consultants. The second were consultants of any sort working on change, to understand how shared mental models and metaphors, based on solid theory, could open windows of insight on how to get better results from collaborative processes. Our author challenge was framing this work so both audiences would know it was meant for them.

Simple Frames/ Simple Tools

In working with our editor over the years, we kept hearing that people respond to tools and respond to simple, concrete steps forward, and to keep these things front and center in our writing. We did that. His orientation was supported by my own bias that busy people, and most younger people, are becoming more and more used to getting information in magazine style formats that tightly integrate word and image. These readers want things they can do right away that get results. Visual language, as Bob Horn has abundantly argued in his book by that title, is the “tight integration of word and image” and a relatively new development in the 20th and 21st centuries. It’s becoming the lingua franca of the younger generation.

As a result, as the book cover designer, I biased toward this tendency and created something that would quickly and visually point at the kinds of tools that get predictable and useful results—a bold steps vision, a stakeholder map, and a graphic gameplan.

However, while change may begin with small steps and early wins, truly transformational change takes time and can be very complex. So as powerful as graphic templates are for facilitating strategy and change and getting started, Gisela and I are experiencing that perhaps an even more powerful contribution of our collaboration is having people learn Gisela’s Liminal Pathways Model that illustrates the archetypal process of change as experienced by and responded to by indigenous people throughout history. It very persuasively illustrates the nature of the “in-between” or liminal time in change—something that is systematically short changed in our “hurry-up” times, to the detriment of real change. The middle chapters of the book explain this model, and show how, in the Seven Challenges of Change Framework, this archetypal pattern repeats in longer change processes. It is the contribution we are most excited by and were intent on sharing at Fielding. We did in a small face-to-face seminar and it was indeed well received.

Book Signing

Later, following Fielding’s invitation to be available for book signing, Gisela put the book out on a table and engaged people walking by. In that context, however, the cover seemed a bit out of place. Academic works do not advertise themselves with such an audacious “frame.” The norm is to be subtler. We did not get reactions like Katrina’s from just having the book out.

What are Frames?

When I saw that Fred Steier was leading a session on “What a Difference a Frame Makes” at the Winter Session, I had to go.  Fred is a social systems scientist whose wide ranging involvement has included working with family therapists, NASA after the Challenger catastrophe, writing books on reflexivity and editing the Journal of Cybernetics, to currently teaching design thinking among other things. This session directly fueled this post and wanting to share some thoughts about frames with you readers.

Fred told a story about Gregory Bateson, one of his mentors and an influential anthropologist and cyberneticist who first advocated the term “frames” as a concept in human communication. Bateson did some of his early work with chimpanzees and wondered how they knew when neck nipping was a signal to play and when it might be picking a fight. He began to infer that the chimps must be sending “meta-signals” that provided a context for interpreting the nipping gestures. After considerable study he decided to call these “frames”. (He describes this theory of play in his book Steps to An Ecology of Mind according to Fred).

We went on in our very interactive session to explore how symbols and metaphors provide “frames” for our thinking and trigger emotions. Some noted that George Lakoff, a cognitive scientist who has written extensively on this subject, has elaborately analyzed how the “nurturing” frames of liberals contrast with the “punishing” frames of many conservatives—are we “investing” in education or “taxing” for education for instance? Are immigrants “assets to our economy” or “potential terrorists?”

Bateson concluded that the kinds of frames he was observing were meta-signals, inherently relational, and arose from the context of an interaction. “Nipping means play” arose from the relationship. This is not the same as classifications, which are intellectual distinctions, Fred commented. This is a very complex topic, but one point I took away is that any kind of frame ends up providing a context that greatly affects how we look at and interpret things we are trying to understand, especially in relationships between authors and readers.

Frames as a Metaphor

All of our widely shared experience with picture frames is a “doorway” into understanding this idea. A gilded, elaborate frame orients us differently than a clear glass frame with no borders. Each is a meta-signal from the context of the creator, or the gallery, or the museum curator who decided that a specific picture needed this or that kind of frame. But our sense of what the frame means can vary widely depending on our personal experiences and associations—our relationship with this or that kind of frame. For some our Visual Consulting cover will signal that we see graphic books as a seriously evolving form of literature in our times—just the meta-signal they need to open it up and read further. For others it might signal that it’s probably not serious or more about entertainment and marketing.

So, can we really judge a book by its cover? Can you judge our book by its cover? Well, you can—but your interpretation will be colored by your relationship with those symbols.

What Gisela and I are hoping is that, for those of you interested in visualization and change, you will appreciate our taking an integrative approach. Visual consulting is an inner process AND an outer process. It is about awareness and “seeing,” AND about tools and engagement. Imagine it as a key to the power of the subtle visualization practices involved in framing and creating mental models. Imagine that this will help you create “containers” and “crucibles” for change and be invitations to become conscious of both context and content in the process of dialogue and conversation.  And imagine that you will also get a practical, and very “graphic” understanding of why visual facilitation tools and templates are so effective all along the way.

If you haven’t read Visual Consulting yet, please do and jump into our ongoing conversation about all these things, especially the power of frames.